Training and Assessment Strategy-AHCSS00063 Production Horticulture Administration Officer Skill Set MSA aggressive or abusive customers SIRXSLS002

aggressive or abusive customers SIRXSLS002 Follow point-of-sale procedures SIRXIND002 Organise and maintain the store environment SIRRRTF001 Balance and secure point-of-sale terminal SIRXSLS001 Sell to the retail customer SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines If you require RPL Kits with comprehensive benchmarking

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

Core units MSMENV272 Participate in environmentally sustainable work practices MSMWHS100 Follow WHS procedures MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSFGN2001 Make measurements and calculations Elective units HLTAID003 Apply first aid MSFGG2012 Operate glass freefall rack and table MSFGG2013 Move single glass sheets by mechanical means MSFGG2011 Glaze and reglaze residential windows and doors MSFDG2001 Assemble leadlight and stained glass components CUAACD101 Use basic drawing techniques CUADRA201 Develop drawing skills MSFFM3024 Construct jigs and fixtures If you require RPL Kits with comprehensive benchmarking

Core units BSBSMB406A Manage small business finances CPCCBC4001A Apply building codes and standards to the construction process for low rise building projects CPCCBC4002A Manage occupational health and safety in the building and construction workplace CPCCBC4003A Select and prepare a construction contract CPCCBC4004A Identify and produce estimated costs for building and construction projects CPCCBC4005A Produce labour and material schedules for ordering CPCCBC4006B Select

Additional Elective CPCCWHS1001 Prepare to work safely in the construction industry

Training and Assessment Strategy-AHCSS00063 Production Horticulture Administration Officer Skill Set MSA aggressive or abusive customers SIRXSLS002You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.